Privacy Policy

Last updated: 2026-06-11

This Privacy Policy explains how Easy Shopen (E-SHOPEN) (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our website and services. If you do not agree, please do not use the website.

1. Who we are

Easy Shopen (E-SHOPEN) is an online store for home and electrical appliances and accessories in Ghana. We also connect customers to installation and technician services through our partner brand, Real Tech Electricals.

2. Information we collect

• Account & order information: name, phone number, email (optional), delivery address/landmark, region/town, and order details.
• Payment information: we do not store full card details; payment providers may process your payment and we store transaction references and status for confirmation.
• Device & usage data: IP address, browser type, device identifiers, pages viewed, timestamps, and error logs (used for security and performance).
• Communications: messages you send us (contact forms, WhatsApp, phone calls, emails) and our responses.
• Reviews & ratings: ratings and review text you submit for products, where enabled.
• Cookies & similar technologies: used to keep the site working, remember preferences, and (with consent) improve analytics.

3. How we use your information

• To process orders, payments, deliveries, pickups, and customer support.
• To provide account features and prevent fraud or misuse.
• To communicate updates about orders, delivery schedules, or service bookings.
• To improve website performance, user experience, and product availability planning.
• To comply with legal and regulatory obligations where applicable.

4. Sharing your information

We may share limited information only when necessary to provide our services, including:

• Delivery and pickup partners (to deliver your items).
• Payment providers (to process payments and confirm transactions).
• Technicians/installation partners (Real Tech Electricals) if you book an installation or service request.
• Service providers that help us run the website (hosting, security, analytics), subject to appropriate safeguards.

We do not sell your personal information.

5. Data retention

We keep personal information only as long as needed for the purposes described above, including order history, customer support, fraud prevention, and legal/accounting requirements. When no longer needed, we securely delete or anonymize it.

6. Security

We use reasonable security measures to protect your information (access controls, secure storage, and encryption where appropriate). However, no method of transmission or storage is 100% secure.

7. Your choices and rights

• Access and correction: request a copy of your data or corrections to inaccurate information.
• Deletion: request deletion of your data where legally and operationally possible.
• Marketing: you may opt out of marketing messages at any time.
• Cookies: you can accept or decline non-essential cookies using the cookie banner, and manage cookies in your browser settings.

8. Cookies

We use cookies to keep the site working and to remember your preferences. Some cookies are essential (e.g., shopping cart, security). Non-essential cookies (e.g., analytics) are used only if you consent.

9. Children’s privacy

Our services are intended for general audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can remove it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the website with a revised date.

11. Contact us

Phone: 0302902094
WhatsApp: 0598960682
Location: Nsawam (Opp. MTN / near GCB)